Shipping policy

SHIPPING POLICY

Last Updated: 17.02.2026

At Circuit Green, we aim to deliver your order quickly, safely, and securely. Please read our Shipping Policy below for information about delivery timelines, fees, and important shipping terms.

SHIPPING LOCATIONS

Currently, we deliver within the United Arab Emirates (UAE) only.

SHIPPING FEES

We offer:

  • Free UAE Delivery on orders over AED 59

  • Orders below AED 59 may include a shipping fee, which will be calculated and shown at checkout.

All shipping charges (if applicable) will be displayed before you complete your purchase.

CASH ON DELIVERY (COD)

We offer Cash on Delivery (COD) within the UAE.

  • COD orders include an additional AED 10 fee

  • Payment must be made in full upon delivery

If a COD order is refused or not accepted at delivery, Circuit Green reserves the right to restrict future COD orders.

ORDER PROCESSING TIME

Orders are typically processed within 1–2 business days.

Please note:

  • Orders are not processed or shipped on public holidays

  • Processing time may take longer during sales, promotions, or high-demand periods

Once your order is processed, you will receive a confirmation email with shipping details.

ESTIMATED DELIVERY TIME (UAE)

Estimated delivery times within the UAE are usually:

  • 1–3 business days (depending on your location)

Delivery time estimates are not guaranteed and may vary due to courier delays, weather, or other external factors.

DELIVERY DELAYS

While we aim to deliver orders as quickly as possible, Circuit Green is not responsible for delays caused by:

  • Courier service disruptions

  • Weather conditions

  • Incorrect or incomplete address details

  • Customer unavailability

  • UAE customs or regulatory processes (if applicable)

ADDRESS ACCURACY

Customers are responsible for providing a complete and correct shipping address.

If an order is delayed, returned, or undeliverable due to incorrect address information, Circuit Green is not responsible, and additional delivery fees may apply.

DAMAGED ITEMS DURING DELIVERY

We carefully package all items to reduce the risk of damage during shipping.

If your order arrives damaged, you must contact us within 48 hours of delivery.

To submit a claim, please email contact@circuitgreen.com with:

  • Your order number

  • Photos of the damaged item(s)

  • Photos of the shipping box

  • Photos of the internal packaging materials

Claims submitted after 48 hours may not be accepted.

Once approved, we may offer a replacement, store credit, or refund depending on stock availability and the situation.

LOST OR MISSING PACKAGES

If your tracking shows your package as delivered but you have not received it, please contact us immediately.

Circuit Green is not responsible for packages marked as delivered by the courier to the address provided at checkout.

RETURNS & SHIPPING FEES

Shipping charges are non-refundable unless the return is due to an error on our side (wrong item shipped or damaged item confirmed).

Returns are handled according to our Refund Policy.

CONTACT US

If you have any questions regarding shipping, please contact us:

Circuit Green
Email: contact@circuitgreen.com
Website: https://circuitgreen.com